Returns & Exchanges

  
We value your business and understand that shopping online can make product selection more difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase.

Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers.  Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

You have 30 days from your order delivery date to report any defective items. Such items will be replaced.

- We do not offer satisfaction returns due to the nature of product usage.
- All returns must be pre-authorized. Please email our customer service department at: sales@drlovebug.com
- Items must be returned in their original packaging.
- Shipping charges will not be refunded on unclaimed/refused/undeliverable packages.


HOW TO MAKE A RETURN

Email sales@drlovebug.com to obtain an RMA number. Please include the following information:

Your order number, name and email address.
Products you wish to return and the reason for the return.


WHEN CAN I EXPECT MY REPLACEMENT AND/OR CREDIT?


Please allow up to 3 business days from the date we receive your package for us to process your credit and/or replacement.


Last Updated: 12/01/2015